How we help
Three kinds
of help.
Direct lines instead of a ticket odyssey: your request lands with someone who can solve it.
Technical support
When something does not work as it should: we find the cause and fix it.
User support
We answer questions about using Odoo so that your team can handle it on their own afterwards.
Advice and recommendations
We show you how to get more out of Odoo – and when an extension pays off.
Support plans
First-class support
Two plans, clearly defined. Plus hosting in EU data centres, run and looked after by us, and people who know your system.
Support Basic
€0 net / month
- Billed by effort
- No SLA
- Consulting and programming not included
- Access to the customer portal
Support PRO
€40 net per user per month
- Priority support
- Active emergency support
- Live chat via WhatsApp
- Access to the customer portal
All prices are net, plus VAT. We work exclusively for businesses, not for private individuals.
Customer area
One request.
One ticket.
In the customer portal you see every ticket with its status and history and reply to it directly. That way it stays clear who said what and when – for you and for us.
- All tickets with their current status
- Reply directly in the ticket
- History in one place
- Included in both support plans
FAQ
Briefly answered.
How do I reach support?
Via a ticket in the customer portal, by phone at +43 720 704165 or by email to office@qmedia.at – Monday to Friday from 08:00 to 17:00.
What does Support Basic include?
Access to the customer portal and help whenever you need it. Billing is by effort; there is no SLA. Consulting and programming are not included.
What does Support PRO add?
Your requests are handled with priority, we are actively there for you in an emergency, and you can also reach us via live chat on WhatsApp. The price: €40 net per user per month.
Who runs our Odoo?
We do, if you wish – in EU data centres, run and looked after by us. For details, see Hosting.
Let’s talk
about your support.
Would you like to discuss a plan, or do you have an urgent request? Call us or write to us.
Your direct line
